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Govlanes AutomationsGovlanes Automations

VOICE AGENTS

A voice agent that answers like your best front desk

It picks up every call, answers from your facts, captures the lead and hands off to your team when it matters.

Get your voice agent

Missed calls are missed customers

When nobody picks up, most callers don't leave a message. They call the next business on the list.

Evenings, weekends, lunch breaks and busy days are when it happens most - exactly when you can't get to the phone.

What it does

  • Answers every call

    Day or night, in a tone that fits your business.

  • Answers real questions

    Hours, services, locations, policies - read live from your facts.

  • Captures leads

    Name, number and need, emailed to you straight away.

  • Takes appointment requests

    Based on the availability you set.

  • Hands off when it matters

    Urgent calls go to the right person, by your rules.

  • Keeps a record

    Every call logged with its outcome and a short summary.

A sample call

A fictional plumbing business, after hours.

Agent
Thanks for calling Bluebird Plumbing. How can I help?
Caller
My kitchen sink is leaking under the cabinet. Can someone come tomorrow?
Agent
I can take an appointment request for tomorrow. We have morning and afternoon visits. Which suits you?
Caller
Morning, please.
Agent
Got it. Can I take your name and the best number to reach you?
Caller
It's Sam Rivera, on the number I'm calling from.
Agent
Thanks, Sam. I've sent your request to the team for a morning visit, and they'll confirm with you first thing. Is the leak still running?
Caller
It's slowed down. I turned the valve off.
Agent
That's the right move. If it gets worse tonight, call back and say it's urgent - I'll put you through to the on-call plumber.

What you manage

  • Your business facts: hours, services, locations, policies and answers

  • Who gets which calls, and when

  • Where leads and alerts are emailed

  • Pausing and resuming your agent

What we manage

  • Building and tuning your agent

  • Your phone number and call routing

  • Connections to the tools you use

  • Monitoring around the clock, with alerts and a fallback to your own number

  • Updates and small changes

Who it is for

  • General small businesses

    Every inquiry answered and every lead captured.

  • Clinics

    Front-desk calls: hours, services, directions and callback requests. Clinical questions go to your team.

  • Home services

    Plumbing, HVAC, electrical and cleaning: job requests captured and urgent calls passed on.

What happens when it doesn't know

Your agent answers only from the facts you give it. If a caller asks something that isn't there, it says it doesn't have that detail and offers to take a message - then emails it to you. It never makes up an answer.

We build only on SOC 2, HIPAA and GDPR compliant infrastructure.

Hear what your callers will hear.

Get your voice agent Talk to us about automation