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Govlanes AutomationsGovlanes Automations

Draft - review before launch.

Terms of service

These terms are an agreement between you (the business using our services) and Govlanes Automations by Daraima B. ("we", "us"). By signing in to your dashboard or accepting a quote, you agree to them.

1. Our services

We design, build, connect and maintain AI voice agents and automations for your business. What we build for you, and when, is set out in the quote you accept. Our privacy notice explains how we handle information.

2. Quotes and payment

  • Every quote shows a one-time setup, a monthly maintenance fee and a per-minute rate for calls. Work starts after you accept the quote and pay the setup invoice.
  • We bill by invoice. Each invoice appears in your dashboard with a secure payment link.
  • If an invoice stays unpaid after its due date and our reminders, we may pause your agent until it is paid. Calls then fall back to your own number.
  • Changes outside the quote, or beyond the small changes included in maintenance, are quoted separately before we start.

3. Your responsibilities

  • Keep your business facts accurate and up to date. Your agent answers only from the facts you give it.
  • Use the services lawfully, including any rules that apply to you about telling callers they are speaking with an automated agent, about calls, and about the information you collect.
  • Choose the level of control your agent has over your other systems, and review that setting from time to time.
  • Keep your sign-in details safe and tell us straight away if you think someone else has used them.
  • Do not use the services for emergencies, or to give medical, legal or financial advice. Questions that need a professional must go to your team.

4. How the agent behaves

Your agent is designed to answer only from your facts and to say so when it does not know. AI can still make mistakes, so you remain responsible for the information you provide and for decisions made from what your agent captures. Anything that changes records in your systems happens only at the level of control you choose, with a full record of what was done.

5. Availability and support

We monitor every agent around the clock, with alerts and a fallback to your own number. We do our best to keep the services running but do not promise that they will be uninterrupted or error-free. You can pause your agent at any time from your dashboard.

6. Your data

You own your data. You can add, change or remove it at any time and ask for a full export. We use it only to provide the services, as described in our privacy notice and, where it applies, our data processing agreement.

7. Our work

We keep ownership of our software, connectors and know-how. While your account is active you may use what we build for you for your own business.

8. Ending the service

You can end the service at any time by telling us; you pay for what was used up to that date. We may end it if these terms are seriously broken, or after a reasonable notice period. When the service ends we offer an export of your data and delete it 30 days after your offboarding date, except records we must keep for tax and accounting.

9. Liability

To the extent the law allows, we are not liable for indirect or consequential losses, such as lost profits or lost calls, and our total liability for any claim is limited to the fees you paid us in the three months before the claim. Nothing in these terms limits liability that cannot be limited by law.

10. Changes

We may update these terms. We will tell you by email before important changes take effect. If you keep using the services after that, the new terms apply.

11. Contact

Questions about these terms can be sent from your dashboard or by replying to any email from us.