Draft - review before launch.
Privacy notice
This notice explains how Govlanes Automations by Daraima B. ("we", "us") collects, uses and protects information when you visit this website, send us an inquiry, or use our voice agents and automations as a client. It is written for visitors and clients in the United States and for people protected by EU and UK data protection law.
Who is responsible
Govlanes Automations by Daraima B. is responsible for the information you give us on this website and in your dashboard. When we run a voice agent or automation for a client business, that business decides what its agent collects from its callers and customers; we process that information on the business's behalf and only on its instructions.
What we collect
- Inquiries: the details you enter on the Get started form, such as your name, business name, email, phone, website, industry and what you need, plus the consents you give. We keep a one-way code derived from your network address to stop abuse; we do not keep the address itself.
- Accounts: your name, email, sign-in details and the settings you choose in your dashboard.
- Agent knowledge: the business facts you add so your agent can answer callers.
- Calls and leads: for each call, the caller's number (stored encrypted, with a one-way code used to find it), the time, the outcome and a short summary; and the leads and requests the agent captures. We do not store call audio.
- Billing records: quotes, invoices and payment status.
- Technical data: security and error logs needed to keep the service running and safe.
We collect only what your agent needs to give good answers. We do not sell personal information and we do not use it for advertising.
Why we use it
- To reply to your inquiry and prepare a quote (steps you ask us to take before a contract).
- To provide the service you signed up for (performance of our contract with you).
- To keep the service secure, prevent abuse and fix problems (our legitimate interests).
- To keep billing and accounting records (legal obligations).
- To email you about your request, your account and your agent, as you agreed on the form. You can ask us to stop non-essential emails at any time.
Who we share it with
We use carefully chosen service providers (sub-processors) that process information only to run our service:
- AI model provider (understands callers and writes answers from your facts)
- Telephony provider (phone numbers and call connections)
- Cloud hosting and storage provider
- Email delivery provider
- Payment processor (invoice payments)
- Security check provider (protects our forms from automated abuse)
Signed-in clients can see the named list of sub-processors in their dashboard and in their data processing agreement. We build only on SOC 2, HIPAA and GDPR compliant infrastructure. We may also disclose information when the law requires it.
Where it is stored
Information is stored on secured servers in the United States. Where information about people in the EU or UK is transferred there, we rely on recognised safeguards such as standard contractual clauses with our providers.
How long we keep it
- Client data (business profile, agent knowledge, leads, requests): until you delete it or leave the service. When you leave, we offer an export, then delete it 30 days after your offboarding date.
- Billing records: as long as tax and accounting rules require.
- Call records and call summaries: 180 days.
- Tool activity logs: 30 days.
- In-app notifications: 90 days.
- Rate-limit and duplicate-request records: 24 hours.
- Audit log: 24 months.
- Inquiries that do not become clients: 24 months.
Your choices and rights
You can see, change or remove your information in your dashboard at any time, and request a full export or deletion from your account page. Depending on where you live, you may also have the right to:
- access the information we hold about you and get a copy;
- correct it or have it deleted;
- restrict or object to how we use it;
- receive it in a portable format;
- withdraw consent at any time, without affecting earlier use;
- opt out of any sale or sharing of personal information (we do not sell or share it for advertising);
- complain to your data protection authority.
We will not treat you differently for using these rights. If you called a business that uses one of our agents, please contact that business first; we will help them respond.
Security
We protect information with encryption, access controls, monitoring and a full record of changes. No system is perfectly secure, so we also limit what we collect and how long we keep it.
Children
Our services are for businesses and are not directed to children under 16. We do not knowingly collect their information.
Changes
We will post any changes to this notice on this page and tell clients by email about important changes.
Contact
To ask a question or use your rights, sign in and contact us from your dashboard, or reply to any email from us. Requests are handled by Govlanes Automations by Daraima B..