FAQ
Questions and answers
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All questions
GETTING STARTED
How fast can my agent go live?
Most agents go live within days of us receiving your business details and your setup payment. Agents that connect to other systems take longer; your quote gives the plan.
Can I keep my existing number?
Yes. You can forward your current line to your agent, or we can set up a new number for you.
Can I hear an agent before I decide?
Yes. Tick "I'd like a live demo call" on the Get started form and we'll share a demo line with you.
Can I test my agent before it goes live?
Yes. We place test calls and send you the transcripts, and you can call it yourself too.
HOW THE AGENT WORKS
What happens if the agent doesn't know an answer?
It tells the caller it doesn't have that detail and offers to take a message. It never makes up an answer.
Can it transfer calls to a person?
Yes. You choose who gets which calls and when - for example, urgent calls to your on-call phone.
Can it book appointments?
It can take appointment requests based on the availability you set. Live booking into your calendar is available when we connect your booking system.
Will it quote my prices?
Only if you want it to. You decide per agent; when it's on, it reads prices only from the price fields you enter.
Can my agent change records in my other systems?
Only if you choose. Every agent starts in a conservative mode. You decide how much it may do, with confirmation, limits, a full record of every change and an off switch.
YOUR DATA
How do I update my business information?
Sign in to your dashboard and edit it. Your agent uses the new details from the next call.
Where is my data stored, and is it secure?
Your data is stored on secured servers in the United States. We build only on SOC 2, HIPAA and GDPR compliant infrastructure. We collect only what your agent needs.
Can I see what my agent said?
Yes. Your dashboard shows every call with its outcome and a short summary, plus every lead captured.
Can I delete my data?
Yes. You can change or remove your information at any time, and request a full export or deletion from your account page.
Can a clinic use it?
Yes. Clinic agents handle front-desk calls: hours, services, directions and callback requests. Clinical questions go to your team.
PRICING & BILLING
What does it cost?
Every project is custom and falls into one of three build levels, depending on what it needs to connect to. Tell us what you need and we'll send a clear quote with a one-time setup, a monthly maintenance fee and a per-minute rate for calls.
How do I pay?
By invoice. Each invoice in your dashboard has a secure PayPal payment link, and you can pay by card.